Return Policy

Last Updated: September 19, 2026

At 5M Star Store, we want our customers to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return in accordance with this policy.

Return Eligibility

Return requests should generally be submitted within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, where applicable.

• The item must not have been damaged due to misuse, improper handling, or normal wear and tear.

• Proof of purchase or order details may be required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide your order number and clear photos or videos showing the issue. Our team will review the request and provide further instructions.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.

Products that have been used, damaged by the customer, or altered after delivery may also be excluded from return eligibility.

Return Shipping

If a return is approved, we will provide instructions regarding the return process. Return shipping responsibility may depend on the reason for the return and the condition of the product.

Refunds

Once the returned product has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed through the applicable payment method. Processing times may vary depending on the payment provider or financial institution.

Exchanges

If an item is defective, damaged, or incorrect, an exchange may be offered where available. Replacement availability depends on product stock.

How to Request a Return

To request a return, contact us at:

Email: muhammadaqeelahmad1112@gmail.com

Please include:

• Order number

• Customer name

• Reason for the return

• Photos or videos of the product, if applicable

Contact Us

5M Star Store
Saudi Arabia
Email: muhammadaqeelahmad1112@gmail.com